Arch Linux

Description:

I recently updated Arch Linux. I found that neither XSane nor HPLIP's HP Device Manager can access my HP Printer "HP Laserjet M1120 MFP", which is connected via USB. CUPS is still able to print on that printer. before the update I had no poroblems accessing the printer and to scan from it.

I get the following error messages:

In HP Device Manager: Device communication error (5012)


[stefan@stefan ~]$ lsusb
[...]
Bus 003 Device 002: ID 03f0:5617 HP, Inc LaserJet M1120 MFP
[...]
[stefan@stefan ~]$ hp-config_usb_printer 003:002
error: This is not a valid device


[stefan@stefan ~]$ hp-doctor

HP Linux Imaging and Printing System (ver. 3.19.8)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.19.8)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.



Checking for Deprecated items....
error: This distro (i.e unknown rolling) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.19.8)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: HPLIP upgrade is disabled by Archlinux for security reasons, see https://bugs.archlinux.org/task/38083 - if you like to upgrade HPLIP, use the Archlinux software package manager pacman.

Done.
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?


Checking for Dependencies....
warning: 0-rolling version is not supported. Using 0-0 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 4.19.71 #1 SMP PREEMPT Sun Sep 8 13:06:03 +08 2019 GNU/Linux
Host: stefan
Proc: 4.19.71 #1 SMP PREEMPT Sun Sep 8 13:06:03 +08 2019 GNU/Linux
Distribution: 0 rolling
Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.19.8
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 0 distro rolling version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.19.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.8
html=/usr/share/doc/hplip-3.19.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.19.8
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no


Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.19.8


Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 10/20/19 19:48:56
version = 3.19.8

[last_used]
device_uri = "hp:/usb/HP_LaserJet_M1120_MFP?serial=MF36M9H"
printer_name =
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1571567941
notify_upgrade = false
pending_upgrade_time = 0


<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.0 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.28 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
error: policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 MISSING 'policykit needs to be installed'
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3.0 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.30' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - 1.0.28 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.28 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.7.4 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.3 OK -
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.3 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.8 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.7.4 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 6.1.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.28 OK -

--------------
| COMPILEDEP |
--------------

libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.2.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

cupsext CUPS-Extension REQUIRED - 3.19.8 OK -
hpmudext IO-Extension REQUIRED - 3.19.8 OK -

----------------------
| Scan Configuration |
----------------------

hpaio HPLIP-SANE-Backend REQUIRED - 3.19.8 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.19.8 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_PageWide_Pro_577_MFP?ip=192.168.1.76' is a Hewlett-Packard HP_PageWide_Pro_577_MFP all-in-one


--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------


HP_LaserJet_M1120_MFP_Stefan
----------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_M1120_MFP?serial=MF36M9H
PPD: /etc/cups/ppd/HP_LaserJet_M1120_MFP_Stefan.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_M1120_MFP_Stefan.ppd ppd file
PPD Description:
Printer status: Drucker HP_LaserJet_M1120_MFP_Stefan ist im Leerlauf. Aktiviert seit So 20 Okt 2019 19:36:42 +08
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_M1120_MFP?serial=MF36M9H
error: Device not found
error: Communication status: Failed

HP_PageWide_Pro_577_MFP
-----------------------
Type: Printer
Device URI: hp:/net/HP_PageWide_Pro_577_MFP?ip=192.168.1.76
PPD: /etc/cups/ppd/HP_PageWide_Pro_577_MFP.ppd
warning: Failed to read /etc/cups/ppd/HP_PageWide_Pro_577_MFP.ppd ppd file
PPD Description:
Printer status: Drucker HP_PageWide_Pro_577_MFP ist im Leerlauf. Aktiviert seit Sa 23 Jun 2018 11:52:39 +08
error: Unable to communicate with device (code=12): hp:/net/HP_PageWide_Pro_577_MFP?ip=192.168.1.76
error: unable to open channel
error: Communication status: Failed


--------------
| PERMISSION |
--------------



Checking Permissions....


Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP_LaserJet_M1120_MFP_Stefan.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP_LaserJet_M1120_MFP_Stefan.ppd
warning: Could not complete Queue(s) configuration check


Checking for HP Properitery Plugin's....
No plug-in printers are configured.


Checking for Printer Status....
error: 'HP_LaserJet_M1120_MFP_Stefan' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: 'HP_PageWide_Pro_577_MFP' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed...




Steps to reproduce:
- Attach HP printer via USB and run HP Device Manager and/or XSane.