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FS#70374 - [gnome-shell] gnome-shell crashes while playing videos after upgrading to 40.0

Attached to Project: Arch Linux
Opened by Moshiur Rahman (moshiur_rahman) - Thursday, 08 April 2021, 17:36 GMT
Last edited by Andreas Radke (AndyRTR) - Thursday, 10 June 2021, 18:21 GMT
Task Type Bug Report
Category Packages: Extra
Status Closed
Assigned To Jan Alexander Steffens (heftig)
Architecture All
Severity Critical
Priority Normal
Reported Version
Due in Version Undecided
Due Date Undecided
Percent Complete 100%
Votes 3
Private No


Description: Gnome shell is constantly dumping core when playing youtube videos in browsers. I have tested this with firefox, chromium and brave-bin from AUR. Sometimes the entire system freezes and audio clip of the last second or so keeps playing repeatedy, sometimes the shell just logs me out and sometimes firefox/chromium becomes a zombie process. This happens in both xorg and wayland. The shell also crashes when playing 4k HDR video in fullscreen in mpv. I have attached the output of journalctl --since today --priority=3 | grep gnome-shell -C 10

Additional info:
version: gnome-shell-40.0-1

Steps to reproduce:
Open a browser (firefox/chromium) in gnome-shell. Go to Play a video.
Or try playing 4k HDR video in fullscreen using mpv (I have only tested this in wayland a couple times, and it crashed while playing one video file, twice)

I opened a bug report in chromium and brave a while ago. I did not realize that the shell would crash playing local videos as well. After the shell crashed playing local videos I thought this is a gnome-shell bug so I opened another bug report here. The chromium bug report : This contains the logs for chromium as well. I also opened a bug report for brave here :
This task depends upon

Closed by  Andreas Radke (AndyRTR)
Thursday, 10 June 2021, 18:21 GMT
Reason for closing:  None
Additional comments about closing:  User comment: solved. it was probably caused by bad ram.
Comment by Moshiur Rahman (moshiur_rahman) - Thursday, 08 April 2021, 21:29 GMT
I managed to get seperate logs for mpv and brave. For brave it seems dbus-org.bluez.service is not available and that's why it crashes. And for mpv the pipewire-alsa reports that mpv is too slow to respond.
Comment by Jan Alexander Steffens (heftig) - Friday, 09 April 2021, 12:55 GMT
Kernel reports bad pages. Please memtest your system.
Comment by Moshiur Rahman (moshiur_rahman) - Friday, 09 April 2021, 19:18 GMT
I think you're right. After I re attached the ram and reset the bios, the shell does not crash anymore. Sorry for the inconvenience.
Comment by Neal (meltdown) - Sunday, 18 April 2021, 15:11 GMT
I had the exact same issue yesterday while playing a YouTube video. Had to Ctrl-Alt_Delete to reset. I also have similar gnome-shell errors when blanking display and gnome-shell crashes. Attached is the stack trace of the screen blank crash.
   crash.txt (18.5 KiB)
Comment by Jan Alexander Steffens (heftig) - Wednesday, 21 April 2021, 11:10 GMT
gnome-shell aborted with a fatal error. There should be an assertion or error message near the trace in your logs.
Comment by Ewout van Mansom (ewout) - Thursday, 10 June 2021, 07:10 GMT
Not experiencing this issue on RX 550 GPU running AMDGPU driver with VA-API from Mesa. Web browser is Firefox with forced hardware acceleration overrides. Reverted back to PulseAudio a while due to Bluetooth dropouts with PipeWire. What hardware and video drivers are you running OP?
Comment by Moshiur Rahman (moshiur_rahman) - Thursday, 10 June 2021, 13:13 GMT
As I have stated in a previous comment, I think the issue is fixed now. The shell does not crash anymore.
I was using the intel igpu (hd630 - core i5 7500) with mesa drivers.
I didn't know how to close issues at the time. Will request closure now.