FS#50489 - [linux] Laptop's internal keyboard and touchpad does not work

Attached to Project: Arch Linux
Opened by JC (JC_Squeezer) - Monday, 22 August 2016, 21:34 GMT
Last edited by Sven-Hendrik Haase (Svenstaro) - Thursday, 03 March 2022, 14:14 GMT
Task Type Feature Request
Category Packages: Core
Status Closed
Assigned To Tobias Powalowski (tpowa)
Architecture All
Severity High
Priority Normal
Reported Version
Due in Version Undecided
Due Date Undecided
Percent Complete 100%
Votes 3
Private No

Details

Description:
Keyboard and touchpad of Clevo n350dw laptop does not work in Arch and Arch derivates. It works in other Linux distributions(!). External mouse+keyboard (USB) works OK.

I think that driver for this keyboard&touchpad might not be compiled in kernel in Arch, but I might be wrong.
Please advise on which command I should run to get useful info.

I will try to get as much info as I can.


Additional info:
* package version(s)
Iso version: archlinux-2016.08.01-dual.iso
Kernel used in iso: 4.6
Laptop product page: http://www.clevo.com.tw/clevo_prodetail.asp?id=880&lang=en

* config and/or log files etc.
Please advise on what will be useful.

Steps to reproduce:
Press buttons on keyboard or use touchpad - wont do anything.
This task depends upon

Closed by  Sven-Hendrik Haase (Svenstaro)
Thursday, 03 March 2022, 14:14 GMT
Reason for closing:  No response
Additional comments about closing:  2022-02-27: A task closure has been requested. Reason for request: No response in years. Let's assume fixed upstream.
Comment by JC (JC_Squeezer) - Monday, 22 August 2016, 22:43 GMT
I have gathered some info. See attachment. I think most important could be "hwinfo-output-partial" file.

THESE OUTPUTS ARE FROM UBUNTU, NOT FROM ARCH (as Arch does not see intergrated keyboard/touchpad, I am posting this so you can identify keyboard/touchpad devices)

I cat run any command in Ubuntu or Arch if needed.
Comment by Kerekes Edwin (kerkis) - Tuesday, 15 November 2016, 19:49 GMT
Asus X751LJ touchpad not working, keyboard works
Comment by martin hilbig (blueonyx) - Tuesday, 23 May 2017, 14:00 GMT
any progress on this one? have the same hardware now :(

how did you get the keyboard to work? mine only works in grub (for passphrase) afterwards not anymore
Comment by mattia (nTia89) - Tuesday, 03 October 2017, 20:02 GMT
is this issue still valid?
have you check for firmware/BIOS updates?
Comment by D. Velásquez (doanvelagui) - Monday, 02 July 2018, 02:40 GMT
Is this issue still valid?
I have the same problem with my Asus UX303UB (keyboard and touchpad), after a recent update.
As a workaroud, I downgraded all my packages to an previos date (may).
Comment by loqs (loqs) - Monday, 02 July 2018, 08:42 GMT
@doanvelagui  FS#59059  ?
Comment by mattia (nTia89) - Monday, 02 July 2018, 22:56 GMT
I think this bug should be closed as 1. opener haven't provided any news in months 2. this issue is different from the #59059 or @doanvelagui since this bug have never referred about a "regression"

Loading...