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Tasklist

FS#45317 - [linux] multifunction USB2 printer won't scan on a motherboard with USB3 port

Attached to Project: Arch Linux
Opened by siriusb (siriusb) - Saturday, 13 June 2015, 17:32 GMT
Last edited by Eli Schwartz (eschwartz) - Sunday, 15 October 2017, 16:40 GMT
Task Type Bug Report
Category Kernel
Status Closed
Assigned To Tobias Powalowski (tpowa)
Architecture All
Severity Medium
Priority Normal
Reported Version
Due in Version Undecided
Due Date Undecided
Percent Complete 100%
Votes 0
Private No

Details

Description: a Samsung SCX-3200 multifunction printer can't scan. It is recognized first after powering on the device but then it's removed from the system immediately, scanimage can't find it. Source of the problem: new motherboard with USB3.0
Not working plugged into either USB2 or USB3 ports.

After disabling Intel USB3.0 Mode in UEFI the scanner works.

I am not sure where should I open a ticket and didn't get any help in the forum.


Additional info:
* package version(s)
sane 1.0.24-4

* config and/or log files etc.
https://bbs.archlinux.org/viewtopic.php?id=197887

Steps to reproduce:
Replace your 10+ year-old mobo with a new one.
Attach your USB2 device to the computer and run scanimage.


This task depends upon

Closed by  Eli Schwartz (eschwartz)
Sunday, 15 October 2017, 16:40 GMT
Reason for closing:  Fixed
Additional comments about closing:  seems to have been fixed upstream according to other users, OP has not responded
Comment by Gustavo Alvarez (sl1pkn07) - Sunday, 14 June 2015, 12:19 GMT
you tried with a external USB2.0 hub connected to USB3.0 port?
Comment by siriusb (siriusb) - Monday, 15 June 2015, 12:50 GMT
I used the motherboard's backpanel ports directly both USB2 and USB3.
Comment by mattia (nTia89) - Monday, 02 October 2017, 19:44 GMT
is this issue still valid?
Comment by Gustavo Alvarez (sl1pkn07) - Monday, 02 October 2017, 20:06 GMT
i'm not sure is is problem of the uefi, but my scan (Canon lide220) works ok in the usb 3.0 ports (NEC Corporation uPD720200) on my mobo (EVGA SR-2, is a bios based mobo)

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