FS#41459 - [linux] 3.15.x wlwifi(Intel DualBand Wireless-AC 7260) disconnect silently

Attached to Project: Arch Linux
Opened by Tomasz Borkowski (Tomasz) - Monday, 04 August 2014, 13:13 GMT
Last edited by Doug Newgard (Scimmia) - Friday, 15 August 2014, 15:56 GMT
Task Type Bug Report
Category Kernel
Status Closed
Assigned To Tobias Powalowski (tpowa)
Thomas Bächler (brain0)
Architecture x86_64
Severity High
Priority Normal
Reported Version
Due in Version Undecided
Due Date Undecided
Percent Complete 100%
Votes 0
Private No

Details

* Description:
WLAN Network Interface fails silently if Intel Dual Band Wireless-AC 7260 works under high load and in ac/5GHz mode.

Additional info:
* package version(s)
- Arch Lunux x86_64 (core, extra, community, multilib) state from 2014.08.04 14:00 CET
- Kernel 3.15.8-1-ARCH #1 SMP PREEMPT Fri Aug 1 08:51:42 CEST 2014 x86_64 GNU/Linux (but also older 3.15 versions) -
- (auto)loaded iwlwifi module with default options
* config and/or log files etc.
- I use a Cisco's WAP371 Wireless-AC/N Dual Radio Access Point and connect it in ac mode; 5GHz frequency-band (channel 36).
- I could observe the same misbehavior using 2 different laptops; Lenovo's Z370 and Samsung's Serie 4 (410B) and 2 different exemplars of the same WLAN-card; Intel Wireless-AC 7260.HMWWB.
- The WLAN network interface quits to work almost every time I copy huge files (size of 1.5 GB or more) over the WLAN.
- The disconnection appear always silently, i.e. the are no according log-records in /var/log/everything.log. Neither Network Manager (applet) nor iwconfig utility notices such disconnections. First hi-level sw-components report timeout errors after a while.
- Reconnecting to AP (click on the SSID name of the disconnected AP in Network Manager applet) or restarting wpa_supplicant (hang-up signal) activates the WLAN interface again.
- The problem seems not to occur if the 2.4 GHz bandwidth is used or if the network load is low.
- If the signal strength is hi (over 60%), the problem seems to occur significantly more seldom.



Steps to reproduce:
1. Connect an other computer using local Intel Dual Band Wireless-AC 7260 via a Wireless-AC Access Point (in my case Cisco WAP371) configured for ac/5GHz mode (in my case channel 36).
2. The signal strength should be less then 55%
3. Try to copy a huge file (.e.g. 2-4 GB) over WLAN, try it again and again if the failure does not appears. In my case about 8 trials of copying form 10 fail.

This task depends upon

Closed by  Doug Newgard (Scimmia)
Friday, 15 August 2014, 15:56 GMT
Reason for closing:  Not a bug
Additional comments about closing:  Closed at user request.
Comment by Doug Newgard (Scimmia) - Monday, 04 August 2014, 22:37 GMT
Have you reported this upstream? I don't think this can be a packaging issue.
Comment by Tomasz Borkowski (Tomasz) - Tuesday, 05 August 2014, 05:05 GMT
No, I have not yet. Could you tell me if kernel.org or Intel would be the responsible I should report it to?
Comment by Tomasz Borkowski (Tomasz) - Wednesday, 06 August 2014, 04:39 GMT
Comment by Tobias Powalowski (tpowa) - Wednesday, 13 August 2014, 07:37 GMT
Status on 3.16?
Comment by Tomasz Borkowski (Tomasz) - Wednesday, 13 August 2014, 08:46 GMT
Status after the first test (Cisco AP in mode 802.11/n/ac):
Unfortunately, the issue seems to be much worse under 3.16 ;-(
Wifi was hanging yet after copying about 40 MB (of 3.6 GB) - with kernel 3.15 the connection failed usually after copying more than 1 GB.
Additionally under kernel 3.16 I can observe serious wifi-troubles in AC-mode (very bad/hanging connection, disconnections) yet under low network load, really very bad behavior.
I just hope, there will be a new firmware for Intel Wireless-AC 7260, better cooperating with the kernel 3.16.
Comment by Tomasz Borkowski (Tomasz) - Wednesday, 13 August 2014, 09:25 GMT
CORRECTION!
Status after farther tests with Kernel 3.16:
Having switched radio on my Cisco AP to the mode first from 802.11/n/ac(the mode I used by default earlier) to 802.11/a and recently to 802.11/a/n/ac I was able to copy my test file (3.6 GB) twice without any disconnections ;-)).
I am not sure if this change helped or if the reboot the AP after installing Kernel 3.16 caused the improvement, so I am going make some additional tests in the next days and to observe the behavior of wifi. Then I will report here the results.
Comment by Tomasz Borkowski (Tomasz) - Friday, 15 August 2014, 15:45 GMT
Having tested different hardware, i.e other laptops with other wifi cards and a different access point, I had to revise my original way of seeing the things - I definitely blame my Cisco WAP371 Wireless-AC Access Point for all these disconnections, as they appeared in conjunction with other operating systems like MS Windows 7 and 8.1, as well as with with an other wifi hardware: Intel Centrino Ultimate N-6300 AGN.
I'm sorry for putting the cat among the pigeons - please close  FS#41459 .

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