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REPEAT: Do NOT report bugs for outdated packages!
https://wiki.archlinux.org/title/Bug_reporting_guidelines
Do NOT report bugs when a package is just outdated, or it is in the AUR. Use the 'flag out of date' link on the package page, or the Mailing List.
REPEAT: Do NOT report bugs for outdated packages!
FS#40380 - [linux] Sporadic sudden shutdowns on ASUS Zenbook UX31E
Attached to Project:
Arch Linux
Opened by JC Levesque (levesque) - Thursday, 15 May 2014, 16:12 GMT
Last edited by Tobias Powalowski (tpowa) - Monday, 16 June 2014, 10:54 GMT
Opened by JC Levesque (levesque) - Thursday, 15 May 2014, 16:12 GMT
Last edited by Tobias Powalowski (tpowa) - Monday, 16 June 2014, 10:54 GMT
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DetailsDescription:
Computer shuts down completely. Happens to me a 2-3 times every week, doing random things, nothing CPU intensive. Browsing, reading PDFs, writing python. Additional info: * kernel : last crash happened on 3.14.3-2, been happening with previous versions as well. * running gdm 3.12.1-2 with gnome-shell 3.12.1-1 * Attached journalctl output of session during which I experienced a shutdown, Xorg of same session, no gdm log available. Steps to reproduce: no idea. It seems to happen randomly, both while plugged-in on AC and while running on battery. Last shutdown I was reading a PDF with evince, so CPU use was very low and everything was cool (i.e. no heating). |
This task depends upon
journalctl.old
The very same thing is happening to me on UX21E - it started around Feb 2014, I think.
The same scenario - it appears there is no specific trigger and the crash looks like complete poweroff with no logs at all - really nothing...
I've tried downgrading different packages over the past months and nothing really helped <cry>
I've even tried downgrading my whole system back to ~Dec 2013 (using ARM) - also didn't help (which is really weird).
I'm 100% sure it's not a hardware failure, as Windows is still rock solid.
Not a Gnome failure also, as I'm on KDE.
This issue is driving me crazy for months now... Please, tell me what and where to look for, which logs etc.
I will try to provide any required information to get this finally solved...
I'm not really sure if it's a kernel fault, because I've tried to downgrade almost every package (including kernel), even several months behind, and it didn't solve those crashes.
Once it started to happen, I wasn't able to find any solution so far to fix it.
I'm also not sure about AC plug, as it's crashing on both AC and battery (it could be related to ACPI in general).
I will try to "reproduce" this bug on Ubuntu/Fedora latest bootable image in spare time.
My bios is pretty old (207), so I'll upgrade it and see if that helps.
Lastly, I'll also try to reproduce on a Fedora bootable image.
EDIT : it also happened on the latest kernel image (3.14.4-1), I was idle and uploading stuff. Previous crashes had no particular internet activity happening, so I'd say it doesn't help in narrowing it down.
All we know for now is it's BIOS independent - happens on both old and new versions.
Good luck!
The thing is, as I've said before, this is *not happening on Windows 8.1* for me - only my Arch installation is affected.
I'm using this device as my daily driver (most of the time connected to external screen) likely ~12h each day (developing, VMs etc. - so no, it's not idle ;)).
With this usage, Arch can crash 3-4 times a day, while Windows 8.1 is _ROCK solid_ - no single crash with 1+ year of usage.
Let me tell you the story of my UX21:
I've bought this ultrabook brand new in Feb 2013 (installed newest BIOS -> 214 and W8 + Arch combo).
Every single thing was fine (no single crash or even freeze!) on both systems till Feb 2014.
Then, my Arch installation started to randomally crash and nothing seems to help...
Yes, I've also seen those people fixing the crashes by removing battery, freeing up space on SSD, turning off powersavers/suspend etc.
But that's not the point.
If this is a hardware failure, then I demand a fix form Asus - I've paid for this hardware to actually use it :x
But there we go - Asus said that they don't support Arch Linux and so I'm on my own here...
I did have problems under Ubuntu when the intel rc6 drivers came out ~ approx. two years ago. It stabilized in the end. Perhaps we could compare boot flags/parameters/setup for the Arch Linux kernel and most recent Ubuntu kernel.
It doesn't happen any more.
I'm not even sure if the reason is the same for you and me.
I don't think that I experienced sudden shutdowns in this year.
It could be relevant.
This could be the solution that worked for me, because I disassembled my notebook to fix keyboard connector that came off.
I dunno.